At Flame & Wick we will not release your item to you unless we are 100% happy with it ourselves.
We understand unfortunately sometimes in transit on the way to you instances happen and the box may get torn or squashed no matter how much fragile tape we wrap around it and how much bubble wrap we fill the box it.
If your candle is less than perfect please send us a photo to firstname.lastname@example.org and we will discuss refund or replacement.
After you have made your purchase you will receive an email confirmation. As soon as possible we will begin making your order. In some cases we might require to wait for products to be in but we will keep you updated the whole time.
Once your order is completed we will send you an email with a tracking number and your item will be on your way. We usually advise to allow 3-5 to receive your item after it has left our end.
You may wish to cancel your order providing we haven't shipped it yet. If you wish to confirm the status and/or cancel your order please email us directly at email@example.com